Hi I am Francesco Volonterio 
,
a passionate guy for technology and for all things that are uselessness.
I’ve decided to open up my personal blog (“uhhhh another blog bla bla bla”….I don’t care) to talk about my passions, certification, courses and all the things I’m doing.
Maybe someone can find it a little bit interesting…
I though about the audience of this blog like the one of the love letters I’ve wrote when I was a child: “To Whom It May Concern”.
Service Management + Troubleshooting
95%
Release Management
95%
Application Management
90%
Project Management
80%
As a Release Manager I focused on releasing application changes on an agreed calendar by coordinating the other stakeholders. In addition I worked on a POC on Jenkins, Nexus Repository and Octopus Deploy to automate deployments to our environments providing a safe, easy to use and auditable mechanism. During this period I also worked as ITIL professional to create a standard for the Change Enablement process.
As Application Manager in Wordline I focused on Assessing requirements, forecasting developing times and managing changes during both customization and upgrading programs. I took care of our environments by maintaining our applications upgraded and up&running in all our Linux based evironments (E2E, UAT, Pre PROD and PROD)
During these years I took part in different IT Projects as Project Manager focusing on gathering stakeholders requirements. and forecasting developing times. I Managed feasibility studies and followed project life-cycle from UAT up to final delivery. I was the main contact point with internal/external stakeholder during incident management, handled customer complaints or concerns addressing following troubleshooting activities. In addition i took part in statistics and report preparation for the SLA.
Managed the full lifecycle of business projects required by staff and Board. Tracked main project milestones as the main internal reference for any escalation. Managed HR and resources assigned to each project. I was the main point of contact between top managers needs and external partners. Performed technical analysis, testing and system diagnosis. I developed an iOS APP for the full management of board of directors’ workflows. Enabled a tool used by secretariats for uploading contents and top managers for voting documents while addressing board's discussions. Led the iOS Developement and 3 different suppliers involved.
Performed preliminary requirements gathering, created BRDs and functional specifications. Designed software technical architectures, developed iOS applications as well as .NET services and SQL Server (backend). Designed and performed UAT up to the final production phase ensuring the following evolutionary maintenance. Managed troubleshooting activities according to technical requirements.
Performed preliminary requirements gathering, created BRDs and functional specifications. Feasibility study. Dealt with the development of .NET services (backend) for different projects funded by the European Commission such as Hermes Cognitive Care for active aging and NoTube, backend system for the new TV On Demand system launched by RAI